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We Care Too

Care is what we do.

We Care Too

Care is what we do.

Privacy policy

1. Introduction

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We Care Too (“we,” “our,” “us”) is committed to protecting the privacy and confidentiality of your personal and health information. This policy explains how we collect, use, disclose, and protect your personal data in compliance with Canadian provincial Personal Information Protection Acts (e.g., Ontario’s PHIPA) and healthcare privacy standards.

 

2. Information We Collect

 

  • Contact & Account Data: name, email, phone, address; when you sign up.

  • Payment Details: transaction info via secure Wix Payments (credit card, billing address).

  • Health & Service Information: symptoms, medical history, appointment details, notes, scheduling preferences, client goals.

  • Usage & Technical Data: IP, device, browser, Wix analytics, cookies.

  • Communication Records: emails, messages, forms, support interactions.

 

3. Purpose of Collection

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We collect your personal and health data to:

 

  • Schedule and deliver care;

  • Process payments;

  • Manage your client account and history;

  • Communicate about appointments or follow-up;

  • Comply with legal/regulatory obligations;

  • Improve our services;

  • Fulfill your requests and support needs;

  • Meet professional healthcare standards.

 

4. Legal Basis (Consent / Legal Obligation)

 

  • You consent to use and disclosure of your information per this policy when you sign up.

  • We must collect and maintain your information to comply with provincial healthcare and privacy laws.

  • We only retain information required to fulfill service, legal, and professional obligations.

 

5. Disclosure of Your Information

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We disclose your data to:

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  • Wix, our secure platform and payment processor;

  • Authorized healthcare consultants, only with your consent;

  • Legal/regulatory bodies, when required by law (e.g., for audits or subpoenas);

  • Business service providers under contract and subject to confidentiality (like accounting or IT).

 

We do not share, sell, or rent your personal data.

 

6. Data Retention

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We retain data as needed for service delivery, legal compliance, or healthcare record retention (typically 10 years per provincial standards). After retention needs expire, we securely delete or anonymize the data.

 

7. Security

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WeCareToo and Wix implement administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, password protection, secure servers, and access controls. No transmission over the internet is 100% secure, but we use industry-standard protections.

 

8. Cookies & Tracking

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Our site uses session and persistent cookies via Wix to improve usability, analytics, and personalization. You can control cookies through browser settings but disabling may affect functionality.

 

9. Access, Correction, and Withdrawal of Consent

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You have the right to:

 

  • Request access to your personal and health information;

  • Correct errors or complete incomplete data;

  • Withdraw your consent in writing at any time; you understand this may limit our ability to provide services.

 

To make such requests, contact us at info.wechh@gmail.com.

 

10. Privacy Complaints

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You may contact us at the email above. If you’re unsatisfied, you have the right to file a complaint with your provincial privacy commissioner (e.g., Office of the Information and Privacy Commissioner of Ontario).

 

11. Changes to This Policy

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We reserve the right to modify this policy. If changes materially affect your privacy rights, we will provide notice or update this page with the “Last Updated” date.

 

12. Effective Date

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Effective as of: July 17, 2025

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